FAQ
What currency are your prices in?
US and CDN dollars. Switch between the two on the top right of the screen.
Many items are listed as sold, do you have a mailing list?
Since many of our items, especially one-of-a-kind products sell out quickly, the best way to know about future shop updates is to join our mailing list. We only send occasional correspondence and will not share your information.
Where do you ship?
We ship worldwide.
When will my order ship?
Orders will ship within 5 business days unless otherwise noted. If your package is a gift and you would like to make arrangements to have it ship earlier, please send us an email at orders@herriottgrace.com and we will do our best to fulfill your request. Delivery times will vary by destination.
May I place a special order or reserve items from your next sale?
We are unable to accommodate most special orders. That said, if you are interested, please get in touch via email and we will do our very best to make it happen.
In fairness to everyone, we do not reserve items. If you would like to chat more about why this is, send us an email. In some circumstances we are able to place pre-orders.
Is there a way to find out more about Herriott Grace?
Yes! Together with John Cullen we made a documentary about Nikole, Lance, and the company. Watch the trailer here, or the short film in its entirety here.
Who styles and photographs your items?
All of our product photos are shot in house by Nikole Herriott. If you are interested in learning more or inquiring about her freelance rates and availability, please drop us a line at hello@herriottgrace.com.
Are your products guaranteed?
Always, as long as they’ve been cared for it in a loving manner described in the literature provided with purchase. Please contact us for more information.
How do returns work?
While we hope you love your new Herriott Grace piece, we are happy to chat about any issues concerning your satisfaction. We stand behind what we do and want you to love and use our products.
That said, if you are at all unhappy with your purchase, please get in touch via email to orders@herriottgrace.com within 24 hours of receiving your shipment, so that we can discuss a resolution together, whether it is issuing a credit note or an exchange. All items must be received back in original unused condition within 30 days.
Exchanges must be approved by Herriott Grace. Please email orders@herriottgrace.com if the item you received is defective or has been damaged during transit. Upon approval of your request, we will provide further direction. Please follow the included directions carefully and before shipping ensure that ALL customs documentation is filled out correctly. The notes section must read, RETURN-CANADIAN GOODS RETURNING TO CANADA. Items not marked correctly will not be accepted and the return/exchange agreement will be voided. Please do not send our items back without our approval. Shipping costs, duties and taxes and all related fees are non-refundable, we will subtract from the value of your original order.
All SALE or DISCOUNTED items are FINAL SALE.
A note on Duties & Taxes
Since we are based in Canada, it is possible your country will charge duty, brokerage, fees, and taxes upon import. This is not a given, but it is possible. Sole responsibility of payment for these charges lies with the purchaser. Herriott Grace will not refund, reimburse, or pay any or all of these fees under any circumstances.
Where are you located, can we visit your studio?
We are located in Canada in both Toronto, Ontario and Victoria, British Columbia. You are welcome to visit our Toronto studio, please send us an email to arrange a time, we book by appointment only.
Sale items?
All sale items are final sale, this includes items purchased with a discount code.
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.